Databases

Welcome in English

The multimedia kit “Welcome in English” has been on purpose conceived for McDonald’s employees who are in contact with foreign customers. The “Welcome” interactive English course can be used through three self-teaching tools: one pocket-size handbook, one Interactive-DVD containing the same handbook’s topics together with supplementary clips with English or Italian subtitles and English audio, and a DVD with a dictionary of tourism most used words together with the correct translation and pronunciation in English. The handbook, of about one hundred pages, has been designed in pocket-size in order to be used not only on the job but everywhere. It is divided into four parts dealing with various working situations, followed by a dictionary of useful terms with relative translation and pronunciation: Survivor kit, requests and orders, complaints and excuses, give directions and terminology. The real situations faced by employees during daily work are simulated in twenty chapters. For every “situation” there is a basic text together with several sentences and exercises. The text is structured as a dialogue between employee and customer with several language solutions. The multimedia section is made up of two DVDs. The first DVD contains twenty clips which represent the real “situations” that can be found within the handbook. The several language solutions are repeated in audiovisual form as well as the exercises already included in the handbook, together with multiple choice questions. The second DVD includes a dictionary of tourism most used words together with the correct translation and pronunciation in English.